Every Nayeli piece is crafted & designed to be with you for a lifetime.

But we know that life happens. That’s why we offer a Lifetime Warranty on all our jewelry.

The WARRANTY covers anything that should never happen to your jewelry.

Tarnished or faded? We'll replace it.
Accidental break? We've got you covered.
Scratched pendant? We'll send you a new one.

Simply email a photo of the damaged item to our support team at help@shopnayeli.com, along with your order number, and we'll take care of the rest—whether it's sending a replacement or offering Nayeli store credit for something new. No questions, no hassle.

Please note: our Lifetime Warranty covers only what we guarantee won’t happen. We cannot replace items that are lost, stolen, intentionally damaged, or damaged by third parties. Photos are required to process claims, and failure to provide them voids the warranty.

Nayeli applies a fair use policy and reserves the right to decline claims if the warranty is being misused.